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	*This site utilize the IHR technology®*
	How exactly does the IHR On-line Reservation System work?
	IHR gives Internet users the possibility to book hotels directly on-line. The service does not operate like a travel agent, in that specific requests for information on properties cannot be provided by IHR itself. Instead, IHR gives the user the opportunity to view pages, check availability and prices and then send reservation requests to hotels. These reservation requests arrive directly to the hotel and it is the hotel that responds to the reservation request, again via the IHR system. Essentially, the service provides an effective, secure and simple channel of communication between hotel properties and the user. Unlike a travel agency, it is the user who can search, choose and book accommodation directly with the property of their choice.
	Can all the hotels on the IHR site be booked on-line?
	There are three categories of hotels listed - those with the On-line Reservation System, those with Web Pages only and those that are listed with fax and telephone numbers to be contacted directly. For the first category of hotel, it is possible to check prices and availability and then send reservation requests directly to the property. In the second and third categories, it is possible to contact the property directly via email, telephone or fax.
	How do I search for a property?
	You can directly select a city for the list provided on the IHR home page, where you can choose to view properties that can be booked on-line, or those with Web Pages only or those with brief listings. Alternatively, you can do a Quick Search by entering the city name, and property category desired and clicking onto 'Go'.
	What is the cost to use IHR to make a reservation on-line?
	There is absolutely no cost to use IHR to search for hotels, make or modify bookings or to become a member. It is a free service for our users.
	I want a staff member at IHR to book a room for me for these dates in this city. Can you do it?
	The IHR site is designed specifically to allow internet users to browse hotel pages, check availability and prices and make bookings themselves. As we are not a travel agency, we do not provide information for specific requests.
	When I make a reservation request, how is it processed?
	The reservation request is sent directly to the hotel property selected. The hotel is then responsible for processing the request via the IHR system and sending the response back to the user. This establishes a direct link between the IHR registered user and the property selected. Your reservation is confirmed when the property sends a response to you. To find out how to check the status of your reservation request, please refer to the question entitled 'I can't remember whether my reservation request has been confirmed. How do I check the status of my reservation request?'
	How long will it take for my reservation request to be answered to?
	This depends on each individual property as they are responsible for the answering of reservation requests. IHR does not respond to the reservation requests directly, it provides a channel of communication between the hotel property and the user. However, properties are advised to answer requests within 48 hours at the latest.
	How will I be contacted by the property?
	You will be contacted via email, using the email address supplied when you registered as an IHR member.
	What is the cancellation policy for my reservation?
	This depends on the individual property you have booked with. IHR itself does not charge any penalties for reservations that are cancelled or modified in any way. However, each property has its own cancellation policy relating to reservations that are made with them. These are communicated in the confirmation message sent to you - it is recommended that the cancellation policy is read carefully to avoid any penalties
	Can I make specific requests regarding my reservation?
	Yes. When sending your reservation request, there is a blank space where you can add specific notes and/or requests that can be sent to the property.
	Are taxes included in the price of my reservation?
	Yes, taxes are included in the total price of the reservation sent by the hotel.
	Is the total price sent to me by the hotel property when the reservation is confirmed per person, per night or for the total stay?
	The price that arrives when you make a search and that the property eventually confirms when they send a confirmation of the reservation request is the total price per stay.
	Is breakfast included in the price?
	Again, this varies from property to property and will be communicated to you when the property sends confirmation of the reservation.
	Once I have sent my reservation request, will I receive written confirmation from the hotel property?
	Yes, an email message will arrive to you from the hotel to the email address you provided when you registered as a IHR user. Remember that a reservation is not considered confirmed until you have received this message.
	What do I need when wanting to search for a reservation I have made via your system?
	You need your login name and password to access information about reservations you have made or to make a booking. Remember to keep a record of your login and password. If you have forgotten your password, you can request for it to be sent to your email address. This can only be done, however, if you still have a record of your login.
	I can't remember whether my reservation request has been confirmed. How do I check the status of my reservation request?
	You can check the status of any reservation request sent by entering into 'View Reservation' or 'Modify Reservation' with your login and password and viewing all your current reservations. In the table shown, you will note that the status of the reservation is displayed just before the booking number. The status of the booking can be as follows: New - Reservation Request sent by User but not yet responded to by the property OK - Reservation Request confirmed by the property Pend - Availability Confirmed by the property but the reservation is awaiting confirmation by the user with credit card details Void - Reservation not accepted or cancelled by the property Canc - Reservation cancelled by the user
	Does a double room have one double-size bed or two separate single beds (twin room)?
	Unfortunately, this varies from property to property. To avoid confusion it is suggested that in the notes one asks specifically for a matrimonial bed if wanting a double and two separate beds if wanting a twin

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